Entry-Level Customer Service Representative (Call Center Agent) - No Experience Required | Foundever

Kickstart your career in customer service with Foundever, a global leader in outsourced customer experience solutions! We’re hiring Entry-Level Customer Service Representatives (Call Center Agents) in Canggu, Bali—no prior BPO or call center experience required. Join a dynamic team that values your growth and offers a supportive environment to learn and thrive. As a Foundever agent, you’ll handle inbound calls, resolve customer queries, and ensure exceptional service using our cutting-edge tools like Freshdesk and Zendesk. We’re looking for enthusiastic individuals who are eager to build a career in customer service, with a passion for helping others and a commitment to excellence.

Foundever is more than just a workplace; it’s a place where your skills are nurtured and your potential is realized. Located in the vibrant city of Canggu, Bali, our office offers a relaxed yet professional atmosphere, perfect for work-life balance. You’ll be part of a team that’s dedicated to delivering outstanding customer experiences, and we provide comprehensive training to ensure you’re equipped with the skills needed to succeed. Whether you’re a recent graduate or someone looking to transition into customer service, Foundever offers the perfect opportunity to start your journey with us.

In your first few weeks, you’ll be trained on our systems and processes, and you’ll have the chance to work closely with experienced agents who are eager to share their knowledge. You’ll handle a variety of customer inquiries, from product questions to technical support, using our state-of-the-art call center software. Foundever is committed to your professional development, offering ongoing training and opportunities for advancement. Join us and be part of a company that truly invests in its people.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls from customers, providing friendly and efficient service.
• Resolve customer queries and complaints using Freshdesk and Zendesk.
• Ensure customer satisfaction by meeting and exceeding service level agreements.
• Document customer interactions and follow up on unresolved issues.
• Adhere to company policies and procedures, maintaining a high standard of professionalism.
• Collaborate with team members to improve service quality and customer experience.
• Participate in regular training sessions to enhance your skills and knowledge.
• Contribute to team goals and maintain a positive and supportive work environment.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Basic computer skills, including proficiency in using email and call center software.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-focused mindset.
• Fluency in English, both spoken and written.
• Willingness to learn and adapt to new systems and processes.
• Positive attitude and a team player mentality.

🛠️ Keahlian

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