Operations Analyst (Travel Agent)

Are you a highly analytical and detail-oriented professional with a passion for the travel and tourism industry? Staffinc Group is currently seeking a dedicated Operations Analyst (Travel Agent) to join our dynamic team in Jakarta Barat. In this crucial role, you will play a pivotal part in optimizing our travel operations, ensuring seamless customer experiences, and driving our business growth.

At Staffinc Group, we are a leading player in the travel and tourism industry, known for our innovative solutions and commitment to customer satisfaction. As an Operations Analyst (Travel Agent), you will be responsible for analyzing and improving our travel booking and customer service processes. Your insights will help us streamline operations, reduce costs, and enhance our competitive edge in the market.

In your daily tasks, you will work closely with our travel agents, data analysts, and IT teams to gather, interpret, and present data. You will use tools like Excel, Power BI, and SQL to create reports and dashboards, providing actionable insights to our management team. This role offers a unique opportunity to leverage your analytical skills in a dynamic and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Analyze and interpret travel booking data to identify trends and opportunities for improvement.
• Create and maintain reports and dashboards using Excel, Power BI, and SQL.
• Collaborate with travel agents to understand customer needs and preferences.
• Develop and implement process improvements to streamline travel operations.
• Monitor and evaluate the performance of travel booking and customer service processes.
• Provide regular updates and recommendations to the management team.
• Assist in the development and implementation of new travel products and services.
• Ensure compliance with industry regulations and company policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Economics, or a related field.
• Minimum 2 years of experience in operations analysis, data analysis, or a related role in the travel and tourism industry.
• Proficiency in Excel, Power BI, and SQL.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with travel industry regulations and best practices.
• Certification in project management or a related field is a plus.

🛠️ Keahlian

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