Customer Service Representative (CSR) - GraPARI Padang

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our GraPARI Padang team. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, addressing their inquiries, and resolving issues promptly. Our company is a leading provider of information and communication technology solutions, and we are committed to delivering the best service to our customers.

In this role, you will be the first point of contact for our customers, handling calls and emails with a friendly and professional demeanor. You will also be responsible for maintaining accurate records of customer interactions and ensuring that all customer issues are resolved in a timely manner. Our team is known for its exceptional customer service, and we are looking for someone who shares our passion for providing the best possible service to our customers.

If you are a highly motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Join our team at GraPARI Padang and be part of a company that values its customers and is committed to delivering the best service possible.

📋 Tanggung Jawab Pekerjaan

• Answering customer inquiries via phone, email, and chat.
• Resolving customer complaints and issues in a timely and professional manner.
• Maintaining accurate records of customer interactions and transactions.
• Providing exceptional customer service by being friendly, patient, and empathetic.
• Assisting with the setup and configuration of customer accounts and services.
• Collaborating with other team members to ensure that all customer needs are met.
• Providing regular updates to customers on the status of their inquiries and issues.
• Ensuring that all customer interactions are handled in accordance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or Zoho.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Ability to work well in a team and collaborate with other departments.

🛠️ Keahlian

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